This Privacy Policy describes how Yemen Padel ("we", "us", or "our") collects, uses, and protects your information when you use the Yemen Padel mobile application ("App").
1 Information We Collect
1.1 Information You Provide
Account details: First name, last name, and phone number when you register or book a court.
Booking information: Court selections, dates, times, and payment type chosen during the booking process.
1.2 Information Collected Automatically
Device information: Device type and operating system (iOS or Android) for error logging and compatibility purposes.
App usage data: Screens visited and actions taken, collected solely for diagnosing technical errors and improving app stability.
Error logs: Crash reports and error messages sent to our server to help us identify and fix issues. These logs may include the screen name where the error occurred and a technical stack trace.
1.3 Information We Do NOT Collect
We do not collect precise location data.
We do not collect payment card numbers or financial credentials. All payment references are handled via phone contact with our staff.
We do not use third-party advertising SDKs or tracking networks.
We do not collect contacts, photos, or any other device media.
2 How We Use Your Information
We use the information collected to:
Create and manage your account.
Process and confirm court bookings.
Display your booking history and subscription status.
Diagnose technical errors and improve app performance.
Contact you regarding your bookings if necessary.
3 Data Storage and Security
Your account data is stored on a secured server hosted at yemenpadels.com.
Passwords are stored using bcrypt hashing and are never stored in plain text.
Authentication tokens are stored securely on your device using encrypted storage (Expo SecureStore).
Error logs are stored server-side and are accessible only to our development team.
We take reasonable technical measures to protect your data; however, no method of transmission over the internet is 100% secure.
4 Data Sharing
We do not sell, trade, or rent your personal information to any third party.
Your data may only be shared in the following limited circumstances:
With our staff: Booking details are accessible to Yemen Padel staff to manage court operations.
Legal requirements: If required by applicable law or a valid legal process.
5 Data Retention
Account and booking data is retained for as long as your account is active or as needed to provide services.
Error logs are retained for a maximum of 30 days and then deleted automatically.
You may request deletion of your account and associated data at any time by contacting us.
6 Children's Privacy
The App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
7 Your Rights
You have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your account and associated data.
Withdraw consent at any time by discontinuing use of the App.
To exercise any of these rights, contact us at the details below.
8 Third-Party Services
The App may use the following third-party services:
Expo / React Native — App framework (no personal data collected by Expo beyond standard crash reporting if enabled).
WhatsApp / Phone calls — Used optionally when contacting us for subscriptions or support. Governed by their respective privacy policies.
9 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: